About Us

Testimonials

Customer Satisfaction Index

Based on a 4-Point Scale

Everyone likes to hear good news. At GripWorks, even if we hear a complaint, we are committed to identifying the issues in order to continually improve our process. We would like to thank all who have sent us comments. Here are a comments that inspire us to continue our efforts.

Chart showing value rating of 3.75 out of 4, timeliness rating of 3.65 out of 4, service rating of 3.78 out of 4, and average rating of 3.73 out of 4

Mary Allen is SUPER!!! She is an absolute joy to work with.

Bridgette from Pennsylvania

  • ALWAYS THE BEST

    Kirby from Oklahoma

  • Sales person very friendly and efficient. Order arrived quickly! Thank you!!

    Lisa from Tennessee

  • One of our better suppliers. We experience good communication on shipping times although somewhat extended at times. Having an option for expediting orders definitely helps. Matt and team resolve our issues quickly while coming up with unique solutions and recommendations. Thanks.

    Wes from Michigan

  • Excellent customer service!

    Daniel from New York

  • Working with customer support was very nice. Very nice to work with…much appreciated!

    Tom from Michigan

  • None, thanks to all that helped me through the purchasing and receiving processes!!

    Keith from Missouri

  • This was one of many purchases. The product is what I need and the service providing it is always superb.

    Doug from South Dakota

  • The service I receive is excellent.

    Kathy from Tennessee

  • We are satisfied with the products and service we receive. Dependable deliveries are much appreciated in today’s environment.

    Rich from Massachusetts

  • Much appreciated fast delivery.

    Jeannine from Nebraska

  • Very pleased with sales staff and product.

    Elvis from Mississippi

  • Thank you for your support and cooperation, it is a honor to work with you, thank you.

    Li from China

  • Always received quotes within 24 hours, when an order is sent my acknowledgment is received right away.

    Nora from California

  • I appreciate the efficiency and courtesy of the sales force when I call to place orders. It’s refreshing to actually speak to “real people”.

    Wayne from Oklahoma

  • First Class operation !!!! Thanks for your help on my project !!

    Jack from Michigan

  • Normally, I don’t give excellent rating but you team is very good.

    Bill from Texas

  • It is a pleasure working with your company! Thanks for the great service.

    Laura from Connecticut

  • A pleasure to do business with this company. I received the product as ordered in a timely fashion.

    David from Louisiana

  • Customer Service and confirmation of orders are very good

    Linda from Colorado

  • Extremely impressed, will use the company’s services again. This is my first time ordering from S&R. My order was delivered very quickly and I have used several parts already. Many thanks to Janelle.

    Sharon from Ontario, Canada

  • The parts were delivered sooner than promised. That’s always good. Thanks.

    Mark from Pennsylvania

  • Thanks for your service!

    Brett from Vermont

  • Quick turn around, pricing matched to bulk order, great service.

    Patrick from Québec

  • Janelle Musial is AWESOME!! I have been dealing direct with her for 15 years and she is ALWAYS the best.

    Bill from Washington

  • This is my second order with them, and I received my product in just a few days. They have great customer service.

    Donnie from Missouri